Sheila May C.

Educated customers on promotions to enhance sales. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Cultivated customer loyalty, promoted repeat customers and improved sales. Responded to customer requests for products, services and company information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Provided solutions to operations issues for users of different applications and software specifically only for the clients and working closely via phone, email, live chat and web teleconference with end users. Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions. Explained technical information in clear terms to non-technical individuals to promote better understanding. Documented all transactions and support interactions in system for future reference and addition to knowledge base.