Heinrich H.

I help teams support and maintain web applications, hosting environments, and technical operations. My work combines application support, technical troubleshooting, ITSM processes, and practical DevOps, with a focus on stability, clear communication, and reliable day-to-day support. I can help with: ✅ Application support: user issues, errors, access, workflows, and production support ✅ Technical troubleshooting: logs, system checks, root-cause notes, known fixes, and escalation ✅ DevOps support: CI/CD, GitHub, Docker, Linux VPS, Coolify, Caddy/Traefik, SSL, DNS ✅ API & QA support: Postman, endpoint checks, release validation, bug reports, and testing ✅ Monitoring & incidents: alerts, uptime checks, incident notes, issue tracking, and updates ✅ ITSM support: tickets, prioritization, SLA awareness, change notes, incidents, and requests ✅ Documentation: troubleshooting guides, support notes, process steps, and handover docs I am dependable, structured, and calm when handling technical issues. I enjoy helping teams keep applications stable, support users effectively, and improve technical processes.