Gyslain O.

Thank you for visiting my profile! I am open to any job related to CUSTOMER MANAGEMENT. I am convinced that my 10 years of experience in customer service will be an asset. Throughout my experience, I have gained valuable knowledge and a solid understanding of the important role that the Customer Service Representative plays in an organization. My reactivity, active listening, communication and mediation skills have been essential on more than one occasion. I have worked with clients to maintain relationships, resolve disputes and escalated problems. The approach I take to managing conflicts is unique in that I combine listening with negotiation to understand the customers' point of view in order to satisfy the customer and at the same time safeguard the interests and values of the company. Recognition should always precede upselling. I can then highlight the strengths of a product to maintain business and regain satisfaction. I am patient, professional and able to learn quickly about a product. I will take care of your customers. I am reliable and punctual; you can always count on me to arrive on time and remain dependable throughout my shift. I am energetic, calm under pressure, and dedicated to my duties. I can excel in a fast-paced environment. My outgoing personality will not only be appreciated by clients, but will also motivate my team members. My creativity has always been an asset for the improvement and development of the companies I have worked with. If I am given the opportunity, I will prove that I am an asset to your organization. God bless!