Joseph M.

Most e-commerce brands don’t have a support problem. They have a revenue leak disguised as support. I fix that. Hi there👋 I’m Joseph, an e-commerce Customer Support Specialist focused on one thing: turning your support into a retention and revenue engine. I work exclusively with Shopify and WooCommerce brands running high-volume stores where slow replies, messy inboxes, and poor systems cost real money. What I have been delivering and you'll get (results, not activity) 1️⃣60–75% fewer open tickets (automation + ruthless triage) 2️⃣Up to 80% faster response times (even during peak traffic) 3️⃣4.9+ CSAT without sacrificing speed 4️⃣Cleaner inbox, fewer escalations, happier customers If your support feels reactive, overloaded, or inconsistent, I fix it fast. What I take off your plate -Order issues, refunds, exchanges, chargebacks -Shipping delays, WISMO (“where is my order”) -Returns + retention-focused follow-ups -Angry customers and escalations -Subscription + billing issues I handle the entire support layer so you can focus on growth. Tools I dominate ✅Gorgias (certified) ✅Zendesk ✅Freshdesk ✅Shopify + WooCommerce ✅Any new tool you're using I don’t just use them, I optimize them into: -Automations that cut ticket volume -Macros that speed up replies -Systems that keep your support clean and scalable Why I’m different: 1️⃣I specialize only in e-commerce 2️⃣I understand how support impacts LTV, refunds, and retention 3️⃣I don’t wait for problems, I flag and fix them early 4️⃣I think in systems, not tickets I’ve handled high-pressure environments (Preply, Zepz UK), where speed and precision matter. Now I bring that same standard to e-commerce brands that are scaling. If you’re serious about growth You don’t need “another support agent.” You need someone who can own your support and improve your numbers immediately. Send me: -Daily ticket volume -Biggest support issue right now -Your 90-day target I’ll tell you exactly how I’ll fix it.