John Raphael M.
Customer Service & Technical Support | Virtual Assistant | Sales
With years of experience in Technical Support and Customer Service Representative. These are the tasks and expertise that I handled from day-to-day basis: Customer Service Specialist: Phone Support ā Inbound and Outbound Troubleshoot Maintain database Respond to help requests E-mail Support / E-mail Handing Chat Support Data Entry Relationship Building Telephone Techniques Customer Satisfaction Organized Planning and Preparation Flexible Fast Learner Virtual Assistant: Tasks: ā¢ Administrative Work ā¢ Personal tasks ā¢ Content Creation ā¢ Managing Finances ā¢ Social Media Management ā¢ Research ā¢ Customer Service ā¢ Email Management Technical Support: Log, analyze, resolve, escalate and create or manage reports on technical issues related to the conferencing platform. Assists in routine tests. Overall technical support. Addressing issues timely and accurately. Zendesk Tickets and Escalations Technical/Customer Support (Chat, E-mail and Phone)