Kristel Jane G.

I have solid experience of call center management for US account specializing in customers order entry and aftersales that include general inquiry, order tracking, returns, and replacements, missing orders, and refunds. I also have solid customer care experience for a telecommunication company in the US specializing in customers telecommunication account that includes prepaid and postpaid plans, provide options for upgrades, do network troubleshooting, device troubleshooting, billing inquiry, online payments, billing adjustment, a new application, and postpaid plan up-sales. My background includes providing support to a company's online shopping center and back up the office by answering incoming calls from customers with online shopping inquiries, difficulties with their orders, and assisting customer to place order over the phone. Assist customers with technical issues with network and device issues. Provides other options for upgrades of postpaid plans and additional services. I can do the following work: - Product listing - Order processing - Product research - Typing - Customer Support - Data Entry - Web Research - Transcription - Data Management - Calendar Management - Administrative Task - Email Management - Phone Support - Email Support - Chat Support - Basic network troubleshooting - Device troubleshooting Knowledge in the following software and tools: - MS Word - MS Excel - Google Spreadsheet - Google Calendar - Google Docs - Zendesk - Trello - Slack - Airtable I have the capacity to multitask, manage priorities in a fast-paced environment towards the provision of quality customer service. I can maintain critical thinking skills essential in providing excellent customer care support. I am also a quick learner and can work with minimal instructions and supervision and my skills are not limited to my experiences. I can learn certain skills in a short period of time if required by the company. I am a self-motivated call center professional with solid inbound customer care experience both in the retail and telecommunication industry based in the US in a high volume call center environment. So if you are looking for a superb and hardworking agent, you are definitely on the right profile.