Ariel L.

**10+ years in Customer Service, Technical Support, and Executive Assistance, helping business owners deliver better customer experiences, manage daily operations, and keep their businesses running smoothly.** Need someone who can handle customer inquiries, manage a busy inbox, support executives, and solve operational problems without constant supervision? That's where I come in. I've spent 10 years working with C-level executives and business owners, including 5 years in executive assistant management and operations leadership. I know how to take ownership of tasks, manage priorities, resolve customer concerns, and keep teams organized. **Here's how I can help your business:** ✅ **Customer Service & Technical Support** - Email, live chat, phone, and ticket support - Customer complaint resolution and escalation handling - Customer retention, relationship management, and follow-ups - CRM management and customer record updates - Technical troubleshooting and support ✅ **Executive Assistant & Administrative Support** - Executive calendar, scheduling, and inbox management - Appointment setting and meeting coordination - Travel arrangements, research, and administrative tasks - Data entry, reporting, and document organization - Daily task management and executive support ✅ **Operations Management & Team Leadership** - Workflow improvement and process optimization - SOP creation, SLA monitoring, and quality assurance - Team management, training, and mentoring - KPI tracking, reporting, and performance improvement - Client onboarding and process coordination ✅ **Sales Support & Business Growth** - Lead generation, screening, and qualification - Appointment setting and consultation booking - Customer retention and sales follow-ups - Outbound calls and telemarketing - AI automation, chatbots, and website support **A few results and achievements:** 🏆 Top Sales Agent at Verizon (2026) and Top Agent at Intuit 🏆 Helped increase a loan processing team's on-time closing rate from 80% to 98% 🏆 Certified Lean Six Sigma Yellow Belt 🏆 Certified QuickBooks ProAdvisor I bring more than just task execution. I understand how customer experience, executive support, and efficient operations work together to help a business grow. **If you need someone who can take ownership of customer support, stay ahead of administrative tasks, and help your operations run more efficiently, send me a message. Let's discuss what you need.**