Harold E.

I’m Harold from the Philippines, and I bring extensive experience in IT administration and technical support. Having worked with Microsoft M365 Admin and MSPs across different regions (UK, US, and Australia), I’ve honed my skills in handling a wide range of technical challenges. As a recent Virtual Assistant, I’ve navigated complex environments and delivered effective solutions. Client Success Manager at Meriplex My toolkit includes RMM, Autotask, Quoter, Datto Saas, sentinel, Office365 admin center, Partner center, QuickBooks, Halo, Ironscales, Acronis, and more—essential tools for MSPs. I’ve also contributed to Pax8, supporting over 100 solutions related to productivity, security, infrastructure, and continuity. What sets me apart: Client-Centric Approach: I prioritize client satisfaction. Their success is my success. Availability: I’m flexible and available whenever needed. Integrity: I uphold the highest ethical standards in my work. Pax8 -Provides Technical support to 100+ Solutions (Productivity, Infrastructure, security and Continuity) Office 365- Tasks Office 365 on-boarding and tutorial creating and deleting users from the admin center can provide and explain complex billing from office 365 Office application installation break fix issues for all type of product for office 365 email migration data migration Microsoft SharePoint Microsoft OneDrive Domain setup all types of issue for office Microsoft office 365 Mobile Device Management- any kids of MDM products I'm trained and well knowledgeable for different type of MDM Products like JAMF,SOTI,IBM MAAS360 AND MICROSOFT INTUNE Tasks: Onboarding and tutorial for MDM creating policy creating users configuring mobile device management for IOS AND ANDROID Google Workspace -G Suite - setting up account, creating users, enabling API'S, domain setup. managing calendar, Migration, Google Drive for Desktop, Google Vault, DNS and all Google workspace related Products. -Sophos - MDM solution, anything related to Sophos, Onboarding nd tutorial how to enroll a device, configure policy -Admin Task, taking calls and sending emails Virtual Assistant to MSP- IT Company - procurement -invoice -creating qoutes -Creating Meraki Deal - consolidating account -purchasing software's and hardware -helping project manager creating their QBR presentation -basic IT admin support -admin tasks Property Manager Assistant Cleaner Coordination Maintenance Reporting Handling calendar, Pricing updates Inbox management sending emails and provide top notch support to guests