Shaheer A.
Client Success & Operations Manager | Customer Onboarding
Growing businesses don't struggle because they lack ideas. They struggle because clients are not properly onboarded, communication breaks down, and important tasks start slipping through the cracks. This is where I come in. I help founders and growing teams streamline their operations, manage client relationships, and keep projects moving from planning to successful execution. My experience includes working with US-based customers, conducting discovery calls to understand business challenges, gathering requirements, coordinating solutions with internal teams, and ensuring smooth communication through tools like Slack and Asana. I can support your business with: ✓ Customer onboarding & client success ✓ Discovery calls & requirement gathering ✓ Project coordination & task management ✓ Team communication & follow-ups ✓ SOP creation & workflow improvement ✓ Operations support for SaaS, agencies, and creator businesses I believe great operations are invisible. When everything is running smoothly, your team knows what needs to be done, your clients feel taken care of, and you can focus on growing the business. If you're looking for someone who can take ownership, communicate clearly, and bring structure to your day-to-day operations, let's connect.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6.7k
Billed in all: $20,485$20k
$6.7k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 10% in Content Management System
Ranked by MRR among everyone on Upwork with the skill.
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- #185Project Workflows1,289 freelancers · 🇵🇰 #14Top 14%🇵🇰#14 of 143
- #258Content Management2,310 freelancers · 🇵🇰 #21Top 11%🇵🇰#21 of 211
- #441Asana3,013 freelancers · 🇵🇰 #42Top 15%🇵🇰#42 of 210
- #449Slack3,033 freelancers · 🇵🇰 #27Top 15%🇵🇰#27 of 191