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Shaheer A.

Shaheer A.

Client Success & Operations Manager | Customer Onboarding

Growing businesses don't struggle because they lack ideas. They struggle because clients are not properly onboarded, communication breaks down, and important tasks start slipping through the cracks. This is where I come in. I help founders and growing teams streamline their operations, manage client relationships, and keep projects moving from planning to successful execution. My experience includes working with US-based customers, conducting discovery calls to understand business challenges, gathering requirements, coordinating solutions with internal teams, and ensuring smooth communication through tools like Slack and Asana. I can support your business with: ✓ Customer onboarding & client success ✓ Discovery calls & requirement gathering ✓ Project coordination & task management ✓ Team communication & follow-ups ✓ SOP creation & workflow improvement ✓ Operations support for SaaS, agencies, and creator businesses I believe great operations are invisible. When everything is running smoothly, your team knows what needs to be done, your clients feel taken care of, and you can focus on growing the business. If you're looking for someone who can take ownership, communicate clearly, and bring structure to your day-to-day operations, let's connect.

🇵🇰Karachi, Pakistan$25/hr80% JSS5.00 (1)Since Mar 2020

Earnings and projects

MRR
$1.1k

Last 6 months ÷ 6

World#43,772 / 412k
🇵🇰Country#5,132 / 52.9k
Revenue, last 30 days
$0

Last 6 months: $6.7k

Total earnings
$20k

Billed in all: $20k

World#142,611 / 412k
🇵🇰Country#14,119 / 52.9k
Per project
$20k

$6.7k in the last 6 months

World#6,213 / 412k
🇵🇰Country#248 / 52.9k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇰Country#22,564 / 52.9k
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇵🇰Country#50,390 / 52.9k

Earnings, last 30 days

$20.5kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$20,000$20,250$20,500$20,750Oct 8Oct 23Nov 7

Skill rankings: Top 10% in Content Management System

Ranked by MRR among everyone on Upwork with the skill.

  1. 2Content Management Framework12 freelancers · 🇵🇰 #1Top 17%
  2. #15Requirement Management118 freelancers · 🇵🇰 #2Top 13%
  3. #45Content Management System456 freelancers · 🇵🇰 #4Top 10%
  4. #146Stakeholder Management948 freelancers · 🇵🇰 #6Top 15%
  5. #185Project Workflows1,289 freelancers · 🇵🇰 #14Top 14%
  6. #258Content Management2,310 freelancers · 🇵🇰 #21Top 11%
  7. #441Asana3,013 freelancers · 🇵🇰 #42Top 15%
  8. #449Slack3,033 freelancers · 🇵🇰 #27Top 15%