Sheryll Theresa C.

**Strengths and skills** * Customer Support *Email Support * Help Scout * Microsoft 365 * Google Workspace * Dropbox * Google Drive * Adobe Acrobat * Data Entry * File Management * Administrative Support * Document Control * Online Chat Support * CRM Data Entry Do you need a reliable, detail-oriented professional to manage your customer communication and organize your business documents — so you can focus on growth? I’m a Top-Notch well-rounded Customer Support & Document Management Specialist with a strong background in handling customer inquiries, maintaining accurate records, and creating efficient workflows for small businesses and startups. With over 20 years of experience, I’ve helped business owners improve client satisfaction, reduce response times, and stay organized across multiple tools and platforms. 🔹 **Customer Support Expertise** * Responding to client inquiries via email, chat, and video calls * Managing shared inboxes using **Help Scout, Outlook, and Gmail** * Scheduling meetings and coordinating with teams through **Slack, Zoom, and Microsoft Teams** * Delivering polite, timely, and solution-focused communication 🔹 **Document & Workflow Management** * Creating, editing, and organizing files using **Google Workspace** and **Microsoft 365** * Maintaining version control and secure file sharing with **Dropbox** and **Google Drive** * Editing and securing PDFs in **Adobe Acrobat** * Preparing reports, forms, and templates to keep operations running smoothly ** My goal is to make your daily operations more efficient by handling the details that often slow teams down. Whether it’s managing customer inquiries, organizing business documents, or streamlining your communication processes — I ensure everything stays professional, accurate, and on schedule. **Let’s work together to keep your business running smoothly and your customers satisfied.** **Please send me a message, and let’s discuss how I can support your operations.**