Sheena D.

Need someone who can take care of your customers while keeping your Shopify store organized? I can help. I’m an experienced Customer Support Specialist with a background in e-commerce, helping online businesses handle customer inquiries, orders, shipping concerns, refunds, returns, exchanges, and other day-to-day customer service needs. I have hands-on experience with Shopify, Zendesk, Gorgias, and other customer support tools, and I’m comfortable handling both high-volume email and chat support while keeping responses professional, friendly, and personalized. Here’s what I can help you with: • Customer email and chat support • Shopify order management • Order status and tracking inquiries • Shipping and delivery concerns • Returns, refunds, and exchanges • Address changes and order updates • Damaged, missing, or incorrect orders • Product inquiries and recommendations • Customer complaints and escalations • Fulfillment coordination • Social media customer support • Following company policies and support procedures I understand that great customer service is more than simply answering messages. It’s about listening to the customer, understanding the problem, providing the right solution, and making sure they feel valued throughout the process. I’m reliable, detail-oriented, organized, and quick to learn new systems and workflows. Whether you need someone to manage your daily customer inquiries or provide ongoing support for your Shopify store, I’m ready to help. Let’s make sure your customers receive the support they deserve while you focus on growing your business.