Lester Andrew M.
Account Manager - Operations
10 years in the BPO industry with experiences in Project Management, Client Services, Operations Management, Training, Content Development and Recruitment. Managed operational excellence and met clients and shareholders and employees satisfaction of an account with at least 500 FTEs. Involved in managing account financials(forecasting to bridging revenue gaps), managing retention, and continuous performance management. Specialties: Customer Service for Travel and Hospitality, Financial Management (including budget forecasting, analysis and management), Operations Management, Training
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $2.5k
Billed in all: $34,543$35k
$2.5k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 30% in Customer Service
Ranked by MRR among everyone on Upwork with the skill.
- #19Practice Fusion56 freelancers · 🇵🇭 #12Top 34%🇵🇭#12 of 30
- #4,736Email Support14,954 freelancers · 🇵🇭 #2,939Top 32%🇵🇭#2,939 of 8,734
- #11,212Customer Service37,167 freelancers · 🇵🇭 #6,169Top 30%🇵🇭#6,169 of 18,590