Joshua Ramil B.

Give me the marketing or administrative task consuming your team’s week, and I’ll help turn it into a clear, reliable system that requires less manual work. I help businesses organise and improve the workflows behind their marketing, customer enquiries, content, CRM, reporting, and day-to-day operations. My work sits between marketing, operations, and automation. I do not automate a broken process simply because a tool makes it possible. I first understand how the work is currently being done, identify unnecessary steps and delays, and then build a practical workflow your team can actually maintain. Here’s what I can help you improve: • Marketing workflow planning and implementation • CRM setup, organisation, and lead management • Email enquiry and follow-up systems • Content drafting, formatting, publishing, and distribution • Social media and digital campaign coordination • Lead capture, qualification, and routing • Reporting dashboards and recurring reports • AI-assisted content and administrative workflows • Google Workspace and spreadsheet-based processes • Standard operating procedures and workflow documentation • Make, Zapier, n8n, and API-based automation, where appropriate My background includes HR operations, business administration, client communication, digital marketing planning, CRM management, content publishing, documentation, and process improvement. This gives me a practical understanding of what happens after an automation is launched: people must understand it, use it correctly, and trust the information it produces. I can support you at different stages: 1. Workflow audit I review how your current process works, where time is being lost, which tasks are repeatedly delayed, and what can realistically be automated. 2. Process design I simplify the workflow, define the responsibilities and decision points, and make sure exceptions are considered before anything is built. 3. Automation and implementation I connect the appropriate tools, create the workflow, test the process, and document how it works. 4. Ongoing marketing operations I can also manage the system after launch, including CRM updates, content workflows, email handling, campaign coordination, reporting, and continuous improvements. You will receive a solution that is documented, understandable, and designed around your actual operations—not a complicated automation that only its creator knows how to maintain. Send me the workflow that is taking too much of your team’s time. I’ll help you determine what should be simplified, delegated, automated, or removed entirely. Marketing automation · Marketing operations · Digital marketing · CRM automation · Email automation · Lead management · Content operations · Workflow automation · AI automation · n8n · Make · Zapier · HubSpot · GoHighLevel · Airtable · Google Sheets