Lina C.

Administrative Assistant | Executive Support | Customer Service | Bilingual (EN/ES) Hello! My name is Lina Castro, and I am a bilingual administrative assistant and customer service specialist with over 10 years of professional experience across industries such as hospitality, e-commerce, human resources, and technical support. Throughout my career, I have supported executives, coordinated teams, and delivered outstanding service to clients in both English and Spanish. I specialize in: Executive & Administrative Support: calendar and inbox management, travel coordination, meeting scheduling, reporting, and document preparation. Human Resources Assistance: recruitment, onboarding, employee relations, and compliance with policies. Customer Service & Technical Support: email, phone, and chat assistance; issue resolution; and ensuring excellent customer experiences. Quality Assurance & Process Optimization: monitoring KPIs, providing feedback, and streamlining workflows. Hospitality & Client Relations: personalized attention to VIP clients, check-in/out processes, and guest services. Key Skills: Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Drive, Calendar) CRM tools (Salesforce, HubSpot) Project Management basics (Google PM Certification) Canva for content creation Strong communication (English C2 – Spanish Native – French A1) Multitasking, organization, and problem-solving I am detail-oriented, proactive, and adaptable, with a proven ability to manage multiple responsibilities while maintaining efficiency and professionalism. My goal is to support businesses and executives by taking care of the operational details, allowing them to focus on growth and strategy. I look forward to contributing my skills, dedication, and positive attitude to your team.