Michelle D.

👩🏻‍💻 8+ years of experience as a Business Analyst and implementation consultant 🏦 Receives 'Exceeds Expectations' evaluation from employers due to outstanding client management and skills 📌 System Implementation & Automation in Smartsheet - I have five years experience working with Smartsheet and I have developed and managed the multiple Smartsheet systems in project management, inventory management, incident / request management, and more. This included developing: - Intake Forms for customer enquiries, project updates, incident reporting, and orders - Various project management sheets like project plan (with Gantt chart), budget tracker, RAID log, closeout checklist, etc. - Automations within sheet to alert internal users, update status automatically as needed, or even create archive copies - Document builder templates which lets you export data in Smartsheet to your PDF documents (for e.g. claims, order form). I can also create and customize the PDF document to have fillable fields. - Workspaces for different projects and/or user groups - Reporting at project and portfolio level on project status, budget updates (CAPEX, OPEX, etc), summary updates - Clear and informative dashboards at project, portfolio and executive levels If you’re interested in discussing your Smartsheet needs, please send me a message regarding your project or invite me to submit a proposal. Smartsheet Build - Smartsheet Solutions - Smartsheet Support - Automation - Workflow Solutions 📌 Business Analyst | Project Coordinator I have over 8 years of experience in serving as a business analyst which gives me credible knowledge on requirements gathering, process improvement, project documentation, project management and scheduling. Documentations I can create / manage: - User Stories - Functional Specifications Report - User guide manuals - Requirement Traceability Matrix (RTM) - Test Cases and Incidences Worksheet (TCIW) - Project Issue Log - Operations Guide - Data Flow Diagrams - Process Diagrams such as BPMN, Swimlane, etc. Technologies: - Microsoft Office (Word, Excel, Powerpoint, Visio, Project) - JIRA - Figma - Sharepoint Online - PL/SQL