John Michael W.

🌟 Top Customer Satisfaction Performer 🌟 Available to work 40-80 hours/week 🌟 1+ Virtual Assistance, Quality Assurance Specialist 🌟 4+ Years Experience as a Technical Support Specialist 🌟 8+ Years of Customer Service Experience 👋👋👋 HI! My name is John. I've acquired skills from my past work experiences that may be essential in helping your business. I am available on most days and have a flexible schedule. ⚡️⚡️MY SERVICES⚡️⚡️ ✔️ Customer Service ✔️ Technical Support ✔️ Email Support ✔️ iOS Support ✔️ Product Support ✔️ Inbound and Outbound Calls ✔️ Data Entry ✔️ Zoom Trainings ✔️ Product Training ✔️ Troubleshooting ✔️ Onboard New Customers/Employees ✔️ Schedule Appointments ✔️ Inbox Management ✔️ Organize Calendars ✔️ Manage Social Media Accounts ✔️ Flight Bookings ✔️ Handle Medical Records ➡️ SOFTWARES & APPLICATIONS EXPERIENCED Citrix ZenDesk Slack Monday.com Zoom Nextiva PointClickCare MatrixCare OpenVPN ChartEasy Einstein TeamViewer Google Admin Google Docs Google Calendar Microsoft Excel Zendesk ⚠️⚠️WHY HIRE ME?⚠️⚠️ ✅ Fluent in speaking the English language. ✅ Demonstrates excellent written, verbal (telephone and in-person), and active listening skills. ✅ Adept in problem-solving and decision-making and a good listener with great interpersonal relations. ✅ Can multitask. ✅ Loves talking to people for experience and new learnings. ✅ Customer-focused - understands the needs of both internal and external customers. ✅ Have an “always do your best” and “do what it takes” mindset with a positive attitude. ✅ Empathic, committed, patient, and friendly. ✅ Can work as a team player or individually.