Alexander C.

I´m a dedicated customer service, sales, and technical advisor with 15+ years of experience in business processing outsourcing settings, customer service and technical support. Among my top skills are Office 365 Support, SharePoint development, English proficiency, Project Management, Soft skills, IT´s Best-Practices Advisory Services and Call Center Operations. I have worked for big name companies such as Sykes, HP, IBM and currently, Microsoft. This means that I have access to the most current and reliable information about Microsoft products, which in turn allow me to provide you with first-hand insight into what the best solution is for your needs. With over ten years of commended performance in key customer service, sales, and technical support roles most of them, at Microsoft, I have become an expert in customer care/communications, problem solving, relationship building and user training and support. Knowledgeable in Microsoft solution selling along with newest technologies such as the Cloud and business productivity and experienced in closing the gap between technology and business needs so customers can become more efficient and profitable using the technology they already have as part of their Microsoft 365 plans and licenses. Expert in employee onboarding specialized on hands-on training and delivery of practical courses, I respectfully offer my services to you.