Carla H.

I help founders and small teams stay organised, manage priorities and keep their businesses running smoothly. I’m a UK-based freelance Operations Manager and Executive Assistant, combining operational oversight with practical, hands-on support. Whether you need your inbox and diary managed, projects coordinated or clearer business processes, I take ownership and follow things through. How I can support you: • Executive assistance: inbox and diary management, scheduling, correspondence, meeting preparation and action tracking. • Business operations: coordinating workflows, suppliers, freelancers and day-to-day business priorities. • Projects and training: managing deadlines, course schedules, venues, events and stakeholder communications. • Systems and processes: creating SOPs, organising shared files, maintaining CRMs and improving recurring workflows. • Financial administration: invoicing, payroll coordination, reconciliations, budget tracking and management reporting. • Team and client support: recruitment coordination, onboarding, rotas and customer communications. Relevant experience: • Coordinated 150 freelance trainers and 8–10 training courses each month across six UK venues. • Supported founders with confidential communications, executive reports, presentations and project follow-ups. • Helped establish Studio 88 Hair, achieving profitability within its first two years and awards including Best Customer Experience and Best Salon Team. I remain a salon co-owner, but the salon team now manages day-to-day operations. My involvement is at ownership and strategic level, allowing me to focus on my freelance clients. Tools I use include Google Workspace, Monday, Notion, HubSpot, Pipedrive, Xero, Stripe and Canva. I also use AI and automation tools where they provide a practical improvement, with appropriate care around confidential information. My approach is straightforward: clarify priorities, keep accurate records, communicate clearly and flag issues early. You’ll know what’s progressing, what needs your input and what has been completed. Based in Cambridgeshire, working in GMT/BST. Available for ongoing part-time freelance operations and executive support.