Edouarda H.

Customer Service | Creative Writing | SMM

Welcome to my profile! I am Edouarda, a bilingual expert in French and English specializing in customer support, SEO writing, and copywriting. As a Top-rated freelancer (⭐️⭐️⭐️⭐️⭐️) on Upwork with over 4 years of experience, I can help you efficiently manage your after-sales service. With expertise in writing and mastering the rules of the French language, I am capable of producing unique, high-quality content. Combined with my skills in SEO web writing and copywriting, I will help you improve your visibility on search engines and optimize your advertising campaigns to achieve success. I am highly skilled in the following areas: ✔️ Customer satisfaction (being empathetic and turning customer anger into joy) ✔️ Email marketing ✔️ Creative writing ✔️ SEO writing ✔️ Virtual assistance ✔️ Data entry ✔️ Transcription ✔️ Zendesk, Zoho, Gorgias, Freshdesk, HubSpot, Shopify, Gmail, Microsoft Office ✔️ WordPress, WooCommerce, Google Sheets, Docs, Slack, Skype, and ClickUp ✔️ Phone-based support ✔️ Rewriting ✔️ Technical support ✔️ Email support ✔️ Managing disputes on Shopify, Stripe, and PayPal ✔️ E-commerce/Dropshipping (order processing, refunds, cancellations, and order tracking) ✔️ Moderating social media comments ✔️ Live chat ✔️ Chat support I am a dynamic, autonomous, thoughtful, creative, curious, and versatile individual with excellent writing and interpersonal skills, as well as a strong sense of service and organization. I am available right away and can easily adjust to your requirements. If you have any questions or would like to discuss your project further, don't hesitate to reach out!