Shanna Gwendell B.

💬 I help businesses turn customer questions, conversations, and leads into real opportunities. 👋 If you're looking for an experienced Customer Support & Lead Generation Specialist who can handle customer inquiries, connect with prospects, follow up on leads, set appointments, and keep your daily operations organized, you're in the right place!😉 🚀 I'm ready to help you deliver better customer experiences, build stronger connections, and turn conversations into potential business opportunities. 📊 Recently, I supported a U.S.-based business with client outreach, lead follow-ups, re-engagement, appointment scheduling, online research, contact management, and maintaining outreach trackers and reports. ✨ Here's how I can help your business: 💬 Customer Support — Handle customer inquiries through live chat, email, and phone while providing helpful, professional service. 🎯 Lead Generation & Prospecting — Research potential clients, identify prospects, and support outreach efforts to grow your customer base. 📞 Lead Follow-Up & Re-engagement — Follow up with prospects consistently, reconnect with previous leads, and help keep opportunities moving forward. 📅 Appointment Setting — Coordinate schedules, arrange appointments, and maintain organized calendars. 🤝 Customer Relationship Management — Manage customer records, update CRM systems, and keep important information accurate and organized. 🛠️ Issue Resolution — Handle customer concerns professionally, manage difficult conversations, and work toward practical solutions. 🔎 Data Entry & Online Research — Gather information, maintain accurate records, and organize data to support business operations. 📂 Virtual & Administrative Assistance — Help with daily tasks, reports, email communication, contact lists, and other essential business activities. 💡 What I bring to your team: ✅ Hands-on experience in customer service, live chat, and administrative support ✅ Experience in lead generation, outbound outreach, and consistent follow-ups ✅ Strong communication skills and the ability to handle customer concerns professionally ✅ Experience with appointment setting, CRM management, and contact organization ✅ Attention to detail and organized task management ✅ Experience supporting U.S.-based business operations ✅ A proactive mindset, reliability, and willingness to learn I don't just answer messages — I help create positive customer experiences, maintain meaningful connections, and turn conversations into potential business opportunities. Looking for someone experienced, dependable, thorough, and ready to start ASAP? Let's connect!🤝