Victor Florin C.

M365 Technical Lead focused on Exchange Online with 8+ years resolving escalated Exchange Online, Exchange Hybrid and Outlook issues for enterprise and small business customers. Core expertise: Exchange Online | Microsoft 365 | Hybrid Exchange | Mail Flow | Mailbox Migrations | Recipient Management | Exchange Online Protection | Spam Analysis | Retention and Archiving | Microsoft Graph API | Outlook on the web | Active Directory Sync | PowerShell On average, I handle 5 escalated cases per day, each requiring in-depth investigation and close coordination with multiple teams. To improve the quality of our work and key KPIs such as First Contact Resolution (FCR) and Turnaround Time (TAT), I also develop troubleshooting guidelines and training materials for frontline engineers. Open to Microsoft 365 / Exchange support and engineering roles, or a move toward cloud administration.