Juan Carlos U.

Customer service and sales specialist

B2B Sales & Account Management | Automotive Aftermarket | Customer Support & Training I’m a versatile sales and client-facing professional with 9+ years of experience across automotive parts, BPO, and education. I know how to build pipeline, support customers, and deliver training that sticks. Specialized in recycled engines, transmissions, and OEM components • Built and managed full-cycle B2B sales pipelines from the ground up • Conducted cold outreach to qualified leads and converted them into active accounts • Expanded territory footprint and grew the client base across new regions • Managed retention for auto shops, dealers, and distributors through reliable service, pricing, and parts availability Car Parts Sales Agent | 9 Years • Sold aftermarket and OEM parts in a high-volume, competitive market • Advised repair shops and end-users on fitment, compatibility, and sourcing • Consistently met quotas through consultative selling and strong product knowledge What I Bring to Your Project: • Pipeline + Closing: 9+ years turning cold leads into loyal customers • Industry Knowledge: Deep familiarity with automotive aftermarket parts and catalogs • Training & Support: Experience onboarding and coaching teams for performance • Communication: Clear, patient, and persuasive across sales, support, and teaching • Tools: CRM systems, parts catalogs, Zendesk, Excel, and online teaching platforms