Gweneth Heloise S.

Expert Sales & Business Development Manager | C-Level Executive Assist

Hello! Aren’t you curious why my profile stood out first among millions of freelancers worldwide? It’s because I’ve consistently proven to be the perfect match for businesses seeking versatile support. Many of my past clients call me a “Jack of All Trades” and for good reason. As a proud Filipino in a highly competitive global market, I’ve built my edge by combining expertise in sales and business development with a strong ability to streamline operations and drive sustainable growth. Beyond that, I specialize in System Automation, Funnel Design, CRM Integration, and Sales Pipelines, helping businesses cut costs by eliminating the need for multiple hires. But what truly sets me apart is the heart and dedication I bring. Freelancing isn’t just about receiving a 6 digits paycheck or completing the responsibilities listed in a contract, it’s about creating real value. I treat every company I work with as if it were my own, which is why I always go above and beyond to help businesses stay resilient, sustainable, and successful. WHY ME? I'm a team player with a winning attitude and strong work ethic. As a Customer Service Manager and Sales Lead with 11 years of experience in the field, I bring a wealth of expertise and have an outstanding and proven track record of high closing sales, appointment rate, customer satisfaction, extensive vocabulary and persuasive communication skills that are crucial for upselling and cross-selling, people management, establishing KPIs, metrics, and stats, conducting performance reviews, providing feedback, and coaching for improvement. My extensive experience has equipped me with the skills necessary to: - Establish and monitor key performance indicators (KPIs) and metrics to assess and improve team performance. - Conduct detailed performance reviews and provide actionable feedback to drive continuous improvement. - Coach and mentor team members, fostering a culture of excellence and high-quality standards. - Remain adaptable and proficient in handling both management and frontline tasks, ensuring seamless operations. - Listening to calls for Quality Assurance purposes and providing detailed feedback to agents. - Developing quality assurance plans by conducting hazard analyses and monitoring procedures. - Training and motivating employees to ensure that quality standards are met. In addition to my extensive work experience, I am well versed in several office software such as Excel, CRM software, Salesforce, Hubspot and Appfolio, and accounting packages. I have a solid educational foundation and a passion for sales generation. Hard Skills are listed below: -✅📊 Data Entry -✅ SEO Marketing -✅ Lead Generation -✅📞Customer Care -✅🌐Online Research -✅ Data Management -✅ Interior Design -✅ Management Skills -✅💻Social Media Manager -✅ Exterior and Interior Rendering Services -✅ Creating Work Orders, Quotes on behalf of managers -✅ Liaising with Operations Team and Special Operations team Applications and Tools, websites I’m using are listed below: ✅ Web Design ✅ WordPress ✅ Web Programming ✅ HTML ✅ JavaScript ✅CSS ✅ PHP ✅ Shopify ✅ Graphic Design Tool – Canva ✅ Project Management - Basecamp, Wrike, Appfolio, and Asana ✅ Time Tracking - Hubstaff, Trello, and MyTimeIn ✅ Scheduling and Appointments - Google Calendar and Calendly ✅ Email Management - Slack, Microsoft Teams, Outlook, and Gmail ✅ File Sharing and Document Management - Dropbox, Google Drive, ✅ Video Conferencing - Zoom, Skype, Ringcentral, Google Meet, and Zoho Meeting, ✅ CRM Software - Zendesk, Hubspot, Salesforce, SAP, Oracle, VoIP/Softphone - Avaya ✅ Social Media Sites – Facebook, Twitter, Instagram, Pinterest, Buffer, LinkedIn and Hootsuite ✅ Office Productivity Software - Google Sheets, Google Docs, Microsoft Excel, and Microsoft Word ✅ E-commerce and Dropshipping Website - Amazon, Shopify, eBay, Alibaba, Etsy, AliExpress, and Walmart