Zuzanna N.

**Offering full inbox management and customer communication coverage for e-commerce - currently for up to 5-6 hours a week*** CX is the beating heart of your business, and your customers are my customers. I treat them with care, kindness and thoughtfulness so that your business can flourish. I love my job, and I love making customers smile 🌻 I also believe AI can greatly enhance efficiency in customer service, but it can't replace the human touch. Here’s what I bring to the table: ✅Experienced Head of Customer Support | CX Leader for Startups & E-commerce | Expert in Customer Communication and Operations ✅ Independent Support professional - I am experienced in managing inboxes by myself ✅Put Customers First: I believe great customer service is more than just answering inquiries - it’s about making people feel heard, understood, and appreciated. ✅ Clear and Compassionate Communication ✅ E-Commerce Expertise: From optimizing online stores to managing customer interactions, I understand and enjoy the unique challenges of the digital marketplace. ✅ Charity Support: I'm passionate about using customer engagement to support meaningful causes. ✅ Educational Platforms: I have a deep appreciation for education and love helping platforms build strong relationships with their audiences. I am experienced at using the following: Ticketing platforms: Zendesk, Gorgias, ReAmaze, Groove, ReAmaze CRMs: Hubspot, Pipedrive, Salesforce, Siebel Claim management: UPS, DHL, Fedex, Amazon Warehouse / order management: Extensiv, Logiwa E-commerce: Shopify, Microsoft Business Central Other: Asana, Airtable, Notion, Miro, Fullstory, Monday, Clickup, Google Sheets, Stripe, Jira. AI tools: Claude 📫Reach out anytime - I'm always happy to learn about your CX goals! Here's an example of ⭐⭐⭐⭐⭐ customer feedback: "Please take a moment to read this. I clicked the link below "Good, I'm satisfied" thinking it would allow me to enter comments, but it didn't. I just want everyone to know that I would have left a glowing review of the customer service I received. I am more than satisfied. I felt I was heard and supported. I love my tee shirt, I love the website, I love what this organization does. Thank you for the human touch in our over-automated world."