Zahan P.

Technical Support

Microsoft Office 365 Frontline Ambassador -Processing and resolving techmical support for business customers, troubleshooting and error resolution for Office365 -First point of enterprise customer engagement -Providing technical support to administrators Office365 from initial challenge through resolution, this will include talking the customer through account set up, to troubleshooting and resolving all technical issues -Support installation, configuration, and support of Microsoft Office 365 on various platforms -Update O365 licenses, subscriptions and user management as necessary -Knowledge and troubleshooting experience in support of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, Skype, Teams, OneDrive for Business) -Mail flow configuration and troubleshooting in Outlook -Outlook configuration using POP, IMAP or Autodiscover service -OneDrive synchronization application troubleshooting