Abdul Karim M.
Technical Operations VA | IT Service Desk | Access Management
Are you spending too much time manually setting up user accounts, managing workspace access, or fixing IT permission bottlenecks? I help busy agency owners, tech founders, and growing businesses streamline their backend IT operations, identity management, and workspace workflows. With a strong foundation in IT Service Desk operations, Global Access Management (GAM), and ServiceNow ticket administration, I handle user provisioning, access permissions, and workspace setups so your team can operate without technical friction. Here is what I can manage for your team: 🔧 WORKSPACE & ACCESS MANAGEMENT • User Onboarding & Offboarding across Microsoft 365, Entra ID, Google Workspace, and web apps. • Role-Based Access Control (RBAC), security groups, distribution lists, and shared mailboxes. • License management, seat optimization, and access audits to keep software spending lean. 🛠️ TECHNICAL OPERATIONS & IT SUPPORT • Tier 1/2 remote IT support, ticket triage, and fulfillment using ServiceNow, Jira, and Zendesk. • Account security, Multi-Factor Authentication (MFA) setups, and access privilege checks. • Creating clear Standard Operating Procedures (SOPs) and step-by-step IT documentation. ⚡ AUTOMATION & WORKFLOW INTEGRATION • Building automated user provisioning and ticket workflows using n8n, PowerShell, and API calls. • Connecting web apps and CRMs to eliminate manual data entry. Whether you need a reliable Tech VA to manage daily workspace administration or streamline your onboarding workflows, I am ready to drop into your operations with zero learning curve. Let’s connect to discuss how I can optimize your technical operations!
Earnings and projects
An estimate from an earlier read
Billed in all: $2,620$2.6k
$0 in the last 6 months
Across 28 contracts
Earnings, last 30 days
No data since Nov 5, 2026.