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Abdul Karim M.

Abdul Karim M.

Technical Operations VA | IT Service Desk | Access Management

Are you spending too much time manually setting up user accounts, managing workspace access, or fixing IT permission bottlenecks? I help busy agency owners, tech founders, and growing businesses streamline their backend IT operations, identity management, and workspace workflows. With a strong foundation in IT Service Desk operations, Global Access Management (GAM), and ServiceNow ticket administration, I handle user provisioning, access permissions, and workspace setups so your team can operate without technical friction. Here is what I can manage for your team: 🔧 WORKSPACE & ACCESS MANAGEMENT • User Onboarding & Offboarding across Microsoft 365, Entra ID, Google Workspace, and web apps. • Role-Based Access Control (RBAC), security groups, distribution lists, and shared mailboxes. • License management, seat optimization, and access audits to keep software spending lean. 🛠️ TECHNICAL OPERATIONS & IT SUPPORT • Tier 1/2 remote IT support, ticket triage, and fulfillment using ServiceNow, Jira, and Zendesk. • Account security, Multi-Factor Authentication (MFA) setups, and access privilege checks. • Creating clear Standard Operating Procedures (SOPs) and step-by-step IT documentation. ⚡ AUTOMATION & WORKFLOW INTEGRATION • Building automated user provisioning and ticket workflows using n8n, PowerShell, and API calls. • Connecting web apps and CRMs to eliminate manual data entry. Whether you need a reliable Tech VA to manage daily workspace administration or streamline your onboarding workflows, I am ready to drop into your operations with zero learning curve. Let’s connect to discuss how I can optimize your technical operations!

🇵🇭Dumaguete City, Philippines$10/hr100% JSS5.00 (19)Since Mar 2020

Earnings and projects

MRR (estimate)
≈$0

An estimate from an earlier read

World#310,197 / 412k
🇵🇭Country#46,400 / 56.3k
Revenue, last 30 days
$0
Total earnings
$2.6k

Billed in all: $2.6k

World#310,197 / 412k
🇵🇭Country#46,400 / 56.3k
Per project
$97

$0 in the last 6 months

Projects, last 6 months
3
100% fixed0% hourly
World#66,482 / 412k
🇵🇭Country#5,298 / 56.3k
Projects in all
27

Across 28 contracts

89% fixed11% hourly
World#106,303 / 412k
🇵🇭Country#7,933 / 56.3k

Earnings, last 30 days

$2.6kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$2,550$2,600$2,650$2,700Oct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skills