Nikki U.

I’m a Top Rated Customer Support Specialist with 5+ years of experience helping eCommerce and B2B businesses deliver fast, reliable, and high-quality customer service. I’ve handled 80–100+ tickets daily across email, chat, and phone while maintaining high customer satisfaction and quick response times. I specialize in resolving order issues, processing refunds, handling disputes, and ensuring a smooth post-purchase experience. My experience includes working with international brands in New Zealand, Australia, and the US—giving me a strong understanding of different customer expectations and communication styles. 🛠️ Tools I use daily: • Zendesk, Gorgias, Freshdesk, Hubspot, Reamaze, Richpanel • Shopify, eBay, Amazon • Slack, Asana, Trello, CRM systems 💡 What I bring to your business: • Fast and professional customer communication • Problem-solving with minimal supervision • A strong focus on customer satisfaction and retention If you need someone who can represent your brand professionally and keep your customers happy, feel free to send me a message.