Md Alamin G.

Are you looking for a customer support specialist with a strong background? With five (5) years of hands-on experience and a track record of success, I am well-equipped to provide exceptional support to every clients. Experiences: # I have been working a customer support executive since 2019. My journey in customer support has taken me through reputable online iGaming companies like Rounder Casino - US market, BetPat, and RichPrize - UK market. During my time at these organizations, I have honed my skills in resolving customer inquiries, handling escalations, and ensuring a seamless gaming experience for users. Also, I polished and upgrade my skills in this field. #As a result, I recently worked with Adviva as a customer support supervisor. As a CS-Supervisor, I used to audit live chats and telemarketing calls in BD market. At the same time, I used to handle their VIP customer's complaint, retention. # Currently, I am proud to be part of the dynamic onboarding host team at URComped, a company that specializes in securing the best offers for casino/cruise line players. In this role, I have refined my customer service skills by catering to travelers' unique needs and ensuring their journeys are smooth and enjoyable. Support tools: I am proficient in a wide range of tools and software commonly used in the industry, including Zoho One, Zadarma, Trello, Teamwork, Intercom, Chatwoot, Live chat, Jivo. Tawk.to, Slack, and more. If you're seeking a dedicated customer support specialist who is passionate about delivering outstanding experiences to your customers, I'm here to help. Thank you for reviewing my profile, and I look forward hearing from you soon. Kind Regard, MD ALAMIN GAZI