Marlowe John M.

Technical Support and Customer Service

Hello and thank you for visiting my profile. I am an experienced Technical Support Representative and Customer Support Agent with over three years in the BPO industry, complemented by an additional three years as a Virtual Assistant. My career has been marked by my commitment to excellence and the consistent delivery of outstanding service, as demonstrated in my roles with notable companies such as Amazon and AT&T Directv. In my technical support and customer service positions, I have developed a keen ability to handle complex issues and provide clear, effective solutions. My experience extends to being a reliable Email and Chat Support Agent, where I excel in maintaining high standards of communication with clients. Additionally, my background includes working as a Cold Caller and Appointment Setter for various niches, showcasing my proficiency in lead generation and appointment management. As a Virtual Assistant, I have refined a diverse skill set, managing a broad range of tasks with professionalism and efficiency. The extensive training I received from these reputable organizations has enhanced my ability to interact with diverse customer profiles, ensuring their concerns are addressed promptly and with a positive outcome. I am dedicated to giving my all in every task I undertake and am passionate about advancing my freelancing career. With a proven track record of exceeding expectations, I am confident in my ability to contribute effectively to your projects and help you achieve your goals.