Diane Rica P.

Customer Support | 7 Years of Experience | Intercom, Gorgias, Shopify

Hi! I’m Diane Pangilinan, an IT graduate with 7+ years of experience in customer support and administrative assistance. I’ve worked with businesses across the US and Australia, delivering reliable, efficient, and professional support. Experience Includes: 💻 Customer & chat support 📝 Administrative assistance 🖥️ Multinational industry support (finance, insurance, logistics, aged care, automotive and e-commerce) Tools & Platforms I’ve Used Gorgias, Shopify, Intercom, Comtrade, Xero, Slack, Jira, Salesforce, Microsoft Office Suite, Google Workspace, Outlook, Mailchimp, and more.

🇵🇭Angeles City, Philippines$15/hr100% JSS5.00 (2)Since Mar 2020

Earnings and projects

MRR

$1,502$1.5k

Last 6 months ÷ 6

#32,094 / 412,022 / 412k

🇵🇭#4,723 / 56,319 / 56.3k

Revenue, last 30 days

$1,290$1.3k

Last 6 months: $9k

#34,316 / 412,022 / 412k

🇵🇭#6,144 / 56,319 / 56.3k

Total earnings

$27,084$27k

Billed in all: $28,550$29k

#117,871 / 412,022 / 412k

🇵🇭#19,406 / 56,319 / 56.3k

Per project

$9,028$9k

$4.5k in the last 6 months

#18,039 / 412,022 / 412k

🇵🇭#4,224 / 56,319 / 56.3k

Projects, last 6 months

0% fixed100% hourly

#88,918 / 412,022 / 412k

🇵🇭#8,168 / 56,319 / 56.3k

Projects in all

0% fixed100% hourly

#304,140 / 412,022 / 412k

🇵🇭#31,917 / 56,319 / 56.3k

$28.5k+$1.3k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch

Skill rankings: Top 7% in Microsoft Access

Ranked by MRR among everyone on Upwork with the skill.

#60Microsoft Access862 freelancers · 🇵🇭 #22Top 7%🇵🇭#22 of 223
#113Network Administration1,153 freelancers · 🇵🇭 #21Top 10%🇵🇭#21 of 147
#224Tech & IT2,238 freelancers · 🇵🇭 #52Top 10%🇵🇭#52 of 523
#1,113Microsoft Office15,119 freelancers · 🇵🇭 #429Top 7%🇵🇭#429 of 5,200

Diane Rica P.

Earnings and projects

Earnings, last 30 days