Kartini P.

I help platforms from social apps to marketplaces to AI companies and keep their communities safe, compliant, and trustworthy. Over the past 9+ years, I've built content moderation guidelines used by teams supporting 200M+ users, led and trained moderation teams of 20+, and currently handle customer escalations directly on social media. What I bring: ✅ Content Moderation & Policy Enforcement — scam detection, coordinated inauthentic behavior (CIB) investigations, user account investigations ✅ Trust & Safety Program Building — writing and refining moderation guidelines, training moderators, and quality auditing ✅ Escalation & Risk Management — handling sensitive account security, fraud, and compliance issues at a senior level ✅ Localization & Indonesian Market Expertise — proofreading, translation, and cultural review for the Indonesian market ✅ AI Data Labelling & Content Review — experienced in policy-based content review for AI/ML training pipelines Track record: 100% Job Success Score · 9 completed projects, all 5-star · Trusted by clients across educational platforms, social apps, and content platforms. Tools: Zendesk, HubSpot, Slack, Okta, Airtable, Confluence, G Suite, MS Teams I'm currently taking on new Trust & Safety consulting, moderation program-building, and AI content review projects. Let's talk about how I can help protect your platform and users.