Marlies D.

I am based in Costa Rica. With a proven track record in various roles where i improved my customer service expertise across in-person and online. Consistently exceeding expectations, I am adept at providing skilled assistance with a touch of empathy, recognizing the pivotal role of customer service in driving sales and fostering customer loyalty. In the past 4 years, I have leveraged my skills across various clients on this platform, consistently achieving almost 96% job success rates. While the nature of each job varied, they all centered around delivering exceptional customer service. This diverse experience has exposed me to different platforms, enhancing my adaptability and proficiency in customer service. I am eager to bring this expertise to another client-focused role. In my recent capacity as an Event Coordinator, I served as the primary liaison for up to 250 exhibitors participating in our organized exhibitions. Utilizing a web shop platform for service orders, I ensured seamless communication and resolution of queries or concerns via phone and email. Additionally, I spearheaded enhancements to the web shop, contributing to increased sales performance. Previously, as a Junior Event Manager at Heineken, I managed international business events while prioritizing exemplary customer service. This role not only honed my organizational skills but also underscored the significance of crafting exceptional customer experiences. My journey with Heineken commenced post my completion of a Bachelor's degree in Communication Management.