Abigael Jean G.

I have been in a call center industry for 6 years and I worked there as a customer service representative/Travel specialist, and then I applied for a higher position and was endorsed to workforce management as a Real-time analyst. I am an optimistic person, can do multitasking and proficient in Microsoft Office. In my previous job, I am specialized in updating clients about the agents status, sending reports from time to time, track and compare forecasted and actual center statistics, checks adherence and take action to improve performance. EDUCATIONAL BACKGROUND: Elementary School: Bulacan Standard Academy (1997 - 2003) Address: San Jose Del Monte Bulacan Secondary School: Balagtas Agricultural High School (2003 - 2007) Address: Pulong Gubat, Balagtas Bulacan Tertiary Course: Bachelor of Science in Nursing School: Dr. Yanga’s Colleges Inc. (2007 - 2011) Address: Wakas, Bocaue Bulacan