Kevin S.

More than 5 years of working experience in managing MSP clients. - Experience in managing different Exchange platforms for clients (Rackspace, O365, Intermedia, G-Suite) - Managing cloud platforms such as Amazon workspace, Citrix, Microsoft AVD. Azure and on-premises server. - Managing ticket queue and meet SLA’s - Managing windows server (Active Directory, GPO, Server maintenance) - Align best practices and industry knowledge to the team to expedite ticket resolution - Working on escalated tickets from tier 1 support. - Providing assistance to tier 1 support - Performs other functions assigned from time to time by immediate superior. - Document best practices for supporting the Office 365 application. - Assist with updating/creating customer documentation. Exams and Certification: Exam: 70-346 Managing Office 365 Identities and Requirements Exam: 70-347 Enabling Office 365 Services Exam: 70-345 Designing and Deploying Microsoft Exchange Server 2016 Certifications: Microsoft Certified Professional (MCP) Microsoft Certified Solutions Associate (MCSA O365) Microsoft Certified Solutions Expert (MCSE O365)