Michaella P.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Results-driven Workforce Real Time Analyst with almost 2 years of experience in workforce management and over 8 years in the BPO industry. Skilled in real-time monitoring, queue management, schedule adherence, staffing adjustments, and performance analysis to ensure service level targets are consistently achieved. Experienced in supporting customer service operations by analyzing intraday trends, managing agent activities, and coordinating with operations teams to optimize productivity and efficiency. Proficient in workforce tools, reporting, and data analysis with strong attention to detail and problem-solving abilities. Known for being reliable, adaptable, and highly organized in fast-paced environments. Committed to delivering operational excellence, improving team performance, and helping businesses maintain high customer satisfaction levels.