Arantxa M.

Customer Support Specialist and Virtual Assistant with 11+ years of experience in customer service, technical support, billing, fraud prevention, trust & safety, and administrative operations. I help businesses manage customer inquiries, resolve issues, and stay organized across email, live chat, phone, and back-office tasks — so business owners can focus on growth instead of getting buried in day-to-day support. Customer Support Services Phone, email, and live chat support Customer inquiry handling and issue resolution Order tracking, refunds, billing, and account management Technical support and troubleshooting Complaint handling and customer follow-up Documentation and case management Administrative & Operations Support Inbox and calendar management Data entry and record management SOP creation and process documentation Team coordination and operational support Process improvement Industry Experience 11+ years of experience supporting customers across banking, e-commerce, hospitality, technical support, trust & safety, fraud prevention, and online marketplace platforms. Background includes high-volume ticket and chat queues, complex account resolution, fraud investigation, and quality assurance. Promoted to Subject Matter Expert (SME) and Training Assistant, coaching new hires and supporting team performance. Also worked as a Quality Analyst, evaluating customer interactions and driving service consistency. Tools & Software Customer Support: Shopify, Zendesk, CRM & Ticketing Systems Productivity: Google Workspace, Microsoft Office, Slack, Zoom Content & Design: Canva, CapCut AI Tools: ChatGPT, Claude, Gemini Skills Customer Service | Technical Support | Billing & Payment Support | Fraud Prevention | Trust & Safety | Quality Assurance | Data Entry | Virtual Assistance | Process Improvement | Team Training | Documentation | CRM Management Looking for a reliable, detail-oriented support professional who takes ownership of customer issues and keeps your business running smoothly? Message me — I'd love to help.