Joy O.

Executive Assistant | Virtual Assistant | Operations Manager Are you a busy founder, CEO, entrepreneur or business owner who needs someone to take administrative tasks off your plate, manage daily operations, organize projects and keep your business running smoothly without constant supervision? I'm the person you can trust to make that happen. I help you manage priorities, coordinate projects, improve workflows and keep your business running smoothly without constant supervision. I'm a Top Rated Plus Executive Assistant, Virtual Assistant and Business Operations Manager with 8+ years of experience supporting founders, CEOs, startups and growing businesses across the US, UK and international markets. With 100% Job Success, $90K+ earned on Upwork and over 12,000 hours worked on the platform, I bring the experience, initiative and organizational skills to manage your priorities, solve operational problems and keep things moving. I don't just complete assigned tasks. I take ownership, anticipate what needs attention, and build practical systems that make your day-to-day operations easier. 💼 HOW I CAN SUPPORT YOUR BUSINESS EXECUTIVE ASSISTANCE •Executive calendar, complex diary and inbox management •Email correspondence, prioritization and follow-ups •Meeting coordination, agendas, minutes and action tracking •Travel planning, appointments and executive logistics •Stakeholder communication and confidential document management VIRTUAL & ADMINISTRATIVE SUPPORT •Daily administrative and business support •Client communication, appointment booking and follow-ups •Online research, data entry, reporting and database updates •Document preparation, digital filing and records management •Deadline tracking and task prioritization BUSINESS OPERATIONS & PROJECT MANAGEMENT •Day-to-day operational coordination and oversight •Project tracking, team coordination and accountability •SOP creation and workflow documentation •Process improvement and workflow optimization •Client onboarding and operations reporting •Workflow automation and systems integration CRM MANAGEMENT & AUTOMATION •CRM setup, database organization and cleanup •Lead, contact and sales pipeline management •Client onboarding and follow-up workflows •Email sequences and process automation •HubSpot, Zoho CRM, Salesforce and GoHighLevel •Zapier and Make integrations LEGAL ADMINISTRATIVE SUPPORT •Legal client intake, onboarding and file management •Legal correspondence and document preparation •E-filing support and case record updates •Calendar and deadline tracking •Clio Manage, Clio Grow and MyCase administration •Confidential client and case information management 💼 TOOLS & SOFTWARE Project Management: ClickUp, Asana, Trello, Monday, Notion, Airtable, Jira. CRM: HubSpot, Zoho CRM, Salesforce, GoHighLevel. Executive Support: Google Workspace, Microsoft 365, Outlook, Calendly, Zoom, Slack, Microsoft Teams. Automation & AI: Zapier, Make, ChatGPT, Claude, Gemini. Legal: Clio Manage, Clio Grow, MyCase, DocuSign, Westlaw. Customer Support & Finance: Zendesk, Freshdesk, Intercom, Gorgias, QuickBooks Online. I adapt quickly to new platforms and existing business systems. 💼 RESULTS I'VE DELIVERED •Reduced executives email volume by 80% through improved inbox processes and automation. •Reduced email response time by 70% through streamlined communication workflows and email automation systems. •Supported two US law firms managing 400+ client inquiries weekly while maintaining deadline control. •Saved founders 10+ hours weekly through improved project and operational systems. •Created SOPs that reduced administrative workload by over 80% within two months of working with a luxury fashion brand founder. •Improved onboarding efficiency by 70% through ClickUp and Zapier integration. •Improved workflow management and project tracking through Zoho CRM and Zoho Projects Integration. 💼 WHY CLIENTS WORK WITH ME •Top Rated Plus with 100% Job Success and $90K+ earned on Upwork. •8+ years supporting executives, founders, attorneys and growing businesses. •Proactive, resourceful with ability to work independently. •Strong communication, organization and problem-solving skills. •Discreet with confidential information and attentive to detail. • Strong expertise in supporting international clients across time zones. Whether you need an Executive Assistant to manage your day, a Virtual Assistant to take administrative work off your plate, or an Operations Manager to bring structure to your business, I can help. Let's get the details under control so you can focus on growing your business. Send me a message or click Invite to Job to discuss how I can support your team.