Alice E.

Hi, I'm Alice! With more than 1,300 five-star reviews across my freelancing profiles, I'd love to bring excellence to your next project. I help growing teams get their operations in order: building the systems, workflows, and processes that keep everything running smoothly instead of held together with sticky notes and group chats. My background is a mix of education, media, training, AI facilitation, and operations, which sounds like a lot, but it basically means I'm good at looking at a messy set of moving parts and turning it into something that works and scales. I've also been featured in CNBC, Business Insider, and Money as a small business owner, which I mention mostly because people seem to find it reassuring. -- WHAT I ACTUALLY DO: I get called in when a team's processes are outgrowing what got them here... too many things falling through the cracks, no clear system for onboarding, communication scattered across five tools. I fix that. Some numbers that back this up: -Bumped program engagement 40% across 20+ cohorts just by cleaning up the workflow and experience -Kept operations running smoothly for 3,000+ participants at once -Helped drive 1,000+ new enrollments through smarter, data-informed outreach -Led a team of 8 instructors and coaches, and got product, learning, and engineering actually talking to each other I've also spent years teaching people how to actually use AI tools like ChatGPT and Claude in their day-to-day work. Not just the theory, but real workflows for non-technical folks and business owners. Over 2,000 people have gone through my workshops at this point. I can help with things like: -Fixing clunky workflows and building better ones -Turning "how we do things" into actual documented processes (SOPs, playbooks) -Coordinating projects across teams that don't naturally talk to each other -Program ops: onboarding, scheduling, content delivery, follow-up, the whole thing -Rolling out AI tools to a team that's overwhelmed by them -Reporting and data tracking that people actually read -Cleaning up onboarding so new hires (or new clients) don't feel lost Tools I use daily: Asana, Trello, Salesforce, HubSpot, Front, Excel, Google Analytics, Miro, Canva, Zoom, Google Workspace, Slack, MS Teams, ChatGPT, Claude Certifications: Generative AI Certification, UX Design Sprint Certified, HubSpot Content Marketing Certification -- VOICE ACTING & MEDIA EXPERTISE: I spent years in newsrooms and media (NBCUniversal/MSNBC, News 12 New Jersey, local TV) and later ran creative services at an advertising agency. So when it comes to voice work, I actually know how to read a room, adapt my tone, and deliver something that sounds natural instead of stiff. I've completed over 2,000 voice acting projects since 2019, was a 2022 Voice Actor of the Year nominee, and I was even an Emmy nominee for Breaking News coverage during my time in news. I've lent my voice to major brands including McDonald's, Red Bull, Lenovo, and BraunAbility, among others. -- ON-CAMERA WORK: That same newsroom and TV background carries over on camera and stages, too... I'm comfortable in front of a lens, whether it's presenting, hosting, or delivering brand messaging with the kind of clarity and confidence that comes from years on-air. If your project needs a real, polished on-camera presence and not someone stiff reading off a teleprompter for the first time, I've got you covered. If you need someone who can bring order to the chaos and communicate clearly while doing it, let's talk. :)