Sunshine A.

IT Operations | AI Automation | Vibe Coding | Internal Tools & Workflow Systems I help businesses eliminate repetitive work, reduce IT downtime, and streamline operations by combining IT Operations, AI Automation, and Vibe Coding. Instead of just fixing technical issues, I build intelligent systems that automate processes, improve team productivity, and scale business operations. Whether you need reliable IT support, CRM automation, AI-powered internal tools, or a custom business application, I deliver practical solutions that save time, reduce costs, and improve efficiency. What I Can Help You With IT Operations & Managed Services * Remote IT Support (Windows & Microsoft 365) * Microsoft Intune & Endpoint Management * User Onboarding & Offboarding * Active Directory & Entra ID Administration * Help Desk Operations * Ticket Management & SLA Compliance * Service Coordination & Escalation Management * Process Documentation & Knowledge Base Creation * Device Lifecycle Management * MSP Operations Support AI Automation & Workflow Optimization * Business Process Automation * CRM Automation (GoHighLevel, HubSpot, Zoho) * Workflow Automation using Zapier & Make * API Integrations * AI-Powered Chatbots * Lead Capture & Follow-up Automation * Automated Reporting & Notifications * Email & Customer Journey Automation * AI-assisted Knowledge Base & SOP Generation AI Development & Vibe Coding Using modern AI-assisted development, I rapidly build business solutions without long development cycles. Examples include: * Internal Business Tools * Client Portals * Operations Dashboards * CRM Extensions * AI Assistants * Customer Support Portals * Lead Management Systems * Business MVPs * AI-powered Admin Tools * Custom Workflow Applications * Productivity Tools * Operations Automation Platforms Technologies & Platforms IT & MSP Microsoft Intune • Microsoft 365 • Office 365 • Active Directory • Entra ID • Halo PSA • ConnectWise • NinjaOne • ServiceNow • Zendesk • Cisco Meraki • Ubiquiti • Zoom Automation Zapier • Make • APIs • Webhooks • GoHighLevel • HubSpot • Zoho CRM AI & Development OpenAI • Claude • ChatGPT • AI APIs • Vibe Coding • AI-assisted Development • Prompt Engineering • Low-Code Development • No-Code Platforms • HTML • CSS • JavaScript (AI-assisted) • Internal Tool Development • MVP Development • Rapid Prototyping Results I’ve Delivered ✔ Managed 80+ support tickets daily while maintaining 95% SLA compliance ✔ Improved response times and operational efficiency across support teams ✔ Reduced repetitive manual work through workflow automation ✔ Built automations that save hours of administrative work every week ✔ Standardized IT processes through documentation and workflow improvements ✔ Delivered scalable systems that improve productivity and reduce operational bottlenecks Why Clients Hire Me I combine the mindset of an IT Operations Manager, Automation Specialist, and AI Builder. That means I don’t simply complete tasks. I improve how your business operates. I look for bottlenecks, automate repetitive work, simplify complex workflows, and build practical AI-powered solutions your team can use immediately. Whether you need someone to manage your IT environment, automate your operations, build an internal business tool, or rapidly prototype an AI application through Vibe Coding, I can help you move faster with reliable, scalable systems. Let’s build solutions that save your team time, reduce costs, and allow your business to scale more efficiently.