Jermain B.

Virtual Assistant | Email & Administrative Operations

I help business owners stay on top of inbox management, email operations, customer support, and day-to-day administrative tasks — so they can focus on growth instead of getting buried in admin work. For the past 6 years, I've worked as a Virtual Assistant specializing in email operations, customer support, and administrative assistance, backed by a Business Management degree with a focus in Financial Management. I've spent that time supporting a single long-term client, handling everything from email campaign execution and customer communication to administrative tasks and daily operations. This is why my job count is low, but my hours and experience tell the real story. Here's what I can take off your plate: ✅ Email Marketing — SendGrid campaigns, email list management, segmentation, and deliverability-focused sends ✅ Customer Support — inbound messages, ticket handling, client communication, follow-ups, and fast turnaround ✅ Administrative Support — inbox and calendar management, data entry, document preparation, and daily task coordination ✅ Data & Documentation — spreadsheet management, database updates, file organization, and accurate data processing I'm comfortable working independently once I understand your systems and processes, and I communicate proactively — you won't have to chase me for updates. My average response time is under 4 hours. If you need someone reliable who can step into your email, customer support, and administrative operations and immediately help make things more organized and efficient, let's talk. SKILLS SECTION Email Marketing & Operations SendGrid email campaigns · Email list management & segmentation · Email operations · Deliverability-focused sends Administrative Support Data entry & database management · Calendar & inbox management · Document preparation · Google Workspace · Microsoft Office Customer Support Inbound customer service · Client communication · Ticket handling · Customer follow-ups · Email support Core Strengths Virtual assistance · Time management · Attention to detail · Process improvement · Organization · Independent work