Francisco Y.

I’m a bilingual (English/Spanish) Customer Support Specialist with 13+ years of experience, helping businesses deliver fast, professional, and empathetic support through email, chat, and phone. I specialize in handling high-volume customer interactions while maintaining strong customer satisfaction, clear communication, and attention to detail. Whether it’s resolving issues, updating accounts, or guiding customers through a process, I focus on creating smooth experiences that build trust and long-term loyalty. I’ve worked with tools like Zendesk, Salesforce, HubSpot, Shopify, Intercom, and Gorgias, managing tickets, updating CRM records, and ensuring nothing falls through the cracks. 🔹 What I Can Help You With: • Customer Support (Email, Chat & Phone Support) • Inbox & Email Communication Management • Complaint Management & De-escalation • Customer Relationship Management (CRM updates & tracking) • Data Entry & Administrative Support • Order Tracking & Order Processing • Technical Support (basic troubleshooting) • Virtual Assistance & Client Coordination 🔹 Proven Results: • Increased CSAT scores up to 93% • Reduced response and resolution times by 30% • Managed 50+ daily customer interactions • Reduced escalation rates 🔹 Why Choose Me: • 13+ years of Customer Support experience • Fully bilingual (English & Spanish) • Strong communication and problem-solving skills • Detail-oriented, reliable, and organized • Quick to learn new tools and systems If you’re looking for someone who can deliver excellent customer experiences while improving efficiency and retention, I’m ready to help.