Joyce Ann Naanep S.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I help business owners and growing teams stay organized, support their customers, and keep day-to-day operations moving. With 15+ years of experience across customer support, SaaS, AI, e-commerce, technology, and operations—and 7+ years of remote work—I bring both hands-on support experience and an understanding of how different parts of a business work together. **Here’s where I can help:** * **Virtual & Executive Assistance:** Inbox and calendar management, research, follow-ups, task coordination, and founder support. * **Customer Support & Success:** Email and social support, account and subscription issues, payment inquiries, ticket follow-through, and escalations. * **Business Operations:** Process documentation, onboarding materials, knowledge bases, workflow organization, and cross-team coordination. * **AI, SaaS & App Support:** Customer and basic technical support, issue investigation, user acceptance testing (UAT), mobile app testing, and clear feedback documentation. * **E-commerce Support:** WooCommerce, orders, subscriptions, and payment-related support, including experience with Stripe and Zuora. I’ve supported an AI software company at Topaz Labs and provided executive and operations support at Sermon Shots. My other experience includes customer success, service-provider platforms, property operations, technical support, and an Australian fitness business serving the 50+ community. I’m organized, dependable, and careful about follow-through. I pay attention to deadlines and SLAs, document issues clearly, keep people informed, and coordinate with the right teams when something needs further attention. I am expert when it comes to escalations, customer service training and retention. If you need someone who can take ownership of practical tasks, communicate clearly, and help keep your business running smoothly, let’s talk about what you need.