Joyce Ann Naanep S.

Virtual Assistant, Researcher, Customer service

I am interested in working with teams that promote learning while exploring new solutions via the newest tools, platforms and trends. I love understanding the best way to completely automate tasks with the help of technology and knowledge. I am interested in learning more on personal growth and business development. I strive to work efficiently, make the most of my time and sprinkle joy everywhere I am. I believe that providing value helps me live a full life, I see challenges as a way to design better solutions and I am open to be better every chance I get. I am excited to work with teams that solve bigger problems that can be beneficial to more people. SUMMARY OF QUALIFICATIONS ●Over 5 years of experience working directly with Founders and Owners of Companies (AI Company, eLearning, Personal growth, Start ups, Tech companies, Property Management) ●4 years working with Developers in testing Online Platforms, Mobile Applications and Saas ●More than a decade of of solid experience in Customer Experience, Customer Success and Accounts Management B2B and B2C, expertise in Managing Knowledge Base, Process improvement and Retention ●More than 5 years of experience handling Social Media Management and, Support for Webinars, and Online Meetings ●Extensive knowledge in CMS, SaaS for personal and professional use (Atlassian, Mobile Apps Slack, Intercom, Confluence, Google, MS Office, Canva, JIRA, Monday, Zendesk among others) ●4 years of combined solid technical support experience, financial accounts and Chargeback and Dispute management ●2.5 years of Onboarding and Process Trainer in a cross cultural support team including Learning and Development Curriculum design ●2 years Management and Training Experience (including reporting and providing solutions for Finance and Tech Departments, Quality and Risk Management, and system integration) ●1.5 year solid experience on Coaching, Training management, Customer Journey Mapping, (9 departments,) Group session and E-Learning based materials ●4 years in Leadership role for a Digital Marketing/E-learning company, and Start up Company ●Manager for Knowledge Base (Confluence/JIRA), Reviews and Complaints and handles Escalations for VIP clients ●Business Development Expert helping Service Related companies, in transitioning operations from manual operations to using Digital tools, and platforms by providing training and support (Companies include Professional Cleaning companies, Pest control Companies, Property managers, among others)