Antonette G.

HR Generalist / CSR/ Virtual Assistant/ Sales and Marketing

-To outsource candidates, reviewing their qualifications, negotiating the salary, and everything else involved in hiring new staff. - Analytically driven and oriented - Been a Sales and Marketing Supervisor in Logistic Company - HR Coordinator in a International Company -To ensure the profitability of the programs by driving for the attainment of Client-specified KPIs and targets. Monitors the queue to provide that service metrics are met, as well as monitors sales metrics through proper coaching, consequence management. -Ensure creating positive interactions in the workplace can help company continues to draw both new and repeat and customers and help develop a cohesive relationship with colleagues. - Ensures that checks on attendance, schedule adherence, and etiquette in the workplace are executed for uninterrupted operations and to uphold the Company standards of professionalism. -Maintains company-set ratios on staffing to ensure smooth operations of the program/s. Complements the forecast call volume of the program/s with the adequate workforce on the floor by periodically checking forecasts versus actual call volumes. - Coordinates with the Workforce for net staffing requirements and scheduling agents given leaves, absences, and attrition. Requests for overtime or 5th-day work to meet service metrics by efficiently handling the forecast and spikes in call volumes less -Handled with patience goes a long way in helping customers feel like you’re going to alleviate their current frustrations. -Performance-driven, dedicated, detail and goal-oriented -Ability to learn and acquire new knowledge and skills -Highly organized, flexible, and accurate