Hellen A.

I'm an experienced IT support agent with adept knowledge of All Office 365 knowledge areas (Exchange Online, Migration, Security and Compliance, SharePoint, Azure AD), I provide Technical support for Office 365 using advanced troubleshooting, problem solving skills and communication skills. I manage project timeline and objectives ensuring that the project is within its scope and deadline is met. I have worked for multiple companies in my years with BPO (business process outsourcing) companies. I have a strong background in technical services. I have been working with competitive metrics and is focused with customer satisfaction. My objective is to obtain a position where I can maximize my customer relations, staff leadership, communication skills and problem analysis in a challenging environment to achieve the corporate goals. I am a hard working individual with a strong work ethic. I require minimum training when it comes to technical support. With my experience and skills, I guarantee to deliver exceptional results I also offer services for: 1. Active Directory 2. Customer service support 3. Domain Name system 4. Azure 5. Active Directory connect