Angelique B.

I am a dedicated and motivated Customer Service Representative who has acquired various knowledge in the field-driven from my previous experiences. I graduated Bachelor of Science in Psychology last 2019. While studying in college, I had my part-time jobs at different offices under the government, where I had involvement with office works, for example, encoding, filing, and gathering needed information through surveys. And as part of the curriculum in college, I had my internships in two different fields—Industrial and Clinical Settings. Back in my corporate training days, I learned several functions in the HR department, especially in Recruitment Area wherein I developed my skills in doing proper interviews and end-to-end processing the applications of candidates for a certain job position. After college, I worked as an Order Processor for a flower company that serves customers across the United States. This job provided me with sufficient skills to handle customer service calls, processing orders with the goal of providing the best service and satisfaction for our clients. As part of the Sends Department, I must place the received purchase orders to the local florist by phone. Ensured that the customer’s requirement and shipment date can be fulfilled, otherwise source for another florist that can fulfill the order accordingly. In some instances, I also coordinate with the customers if there is an issue with the order, answers their queries and provide all the possible solutions to give them a great satisfactory experience. Adhering to company policies in dealing with Customers, Florists and Colleagues are also perform in this job. Telephone etiquette in handling phone calls is given importance. Therefore, I can say that I'm an experienced and reliable customer service officer with extensive experience assisting in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. I Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers. I am knowledgeable in almost all of the Microsoft Office apps particularly MS Excel, MS Word, MS Presentation and has experience using CRM from my previous jobs. I am also proficient in English and can do editing and proofreading jobs. I am a friendly and compassionate person who has the skills and personality to serve your company and perform all the tasks that will be handed to me. As someone who has dealt with people in different backgrounds as a trainer, Customer Service and Processing Manager and people in different fields as a telemarketer and order processor, all necessary functions related to my previous experiences would contribute in handling future tasks that will be given upon me.