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Moe N.
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Moe N.

eCommerce Support Specialist | Phone, Email & Chat | Zendesk, Gorgias

🎀 𝐓𝐎𝐏 𝐑𝐀𝐓𝐄𝐃 𝐏𝐋𝐔𝐒 ✅ 𝐔𝐏𝐖𝐎𝐑𝐊 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐄𝐃 🎖️𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 👌𝐓𝐎𝐏-𝐍𝐎𝐓𝐂𝐇 𝐓𝐢𝐜𝐤𝐞𝐭𝐬 & 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝟙𝟘𝟘% 𝐂𝐋𝐈𝐄𝐍𝐓 𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 💼 9+ 𝐘𝐄𝐀𝐑𝐒 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 🎖 𝐀𝐰𝐚𝐫𝐝𝐞𝐝 "𝐔𝐩𝐰𝐨𝐫𝐤 𝐒𝐤𝐢𝐥𝐥 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 I am a highly capable, experienced administrative professional and customer service provider. For over a decade, I have developed a wide range of both written and verbal skills. I am multi-skilled, with a lot of integrity and a willingness to go the extra mile to satisfy my client. I am experienced in handling sales and billing complaints as I have worked with some of the top US, UK and Australian-based companies as Customer Service Operations Supervisor. My top skills are Customer service through phone, email, and chat. I’m also skilled and expert in Administrative work, Online research, Social Media Management, and Data management. I am reliable and can handle a great deal of pressure and given a chance, I will exceed your expectations. I am skilled, expert and knowledgeable in the following: * MS Office * G Suite * Salesforce * Stripe * Shopify * Zopim * Zendesk * Gorgias * FreshDesk * Helpscout * ShipStation * Airtable * Responsebid * HouseCallPro * Copper * Pipedrive * ConnectWise * Zoho * Ring Central * Talk Desk * LimeLight In my current role, I have been responsible for managing email, chat, and phone support for the past five years. During this time, I have trained numerous new hires and implemented processes to improve efficiency and enhance customer satisfaction. As a result, I have consistently achieved CSAT scores above 90%. I am a reliable and punctual employee, with two reliable internet connections to ensure I am always available for work. I take my job seriously and am committed to meeting deadlines and exceeding customer expectations. Thanks for your interest.

🇵🇰Karachi, Pakistan$15/hr100% JSS4.83 (32)Since Apr 2020

Earnings and projects

MRR (estimate)
≈$2.7k

An estimate from an earlier read

World#14,990 / 412k
🇵🇰Country#1,655 / 52.9k
Revenue, last 30 days
$3k

Last 6 months: $16k

World#12,470 / 412k
🇵🇰Country#1,384 / 52.9k
Total earnings
$80k

Billed in all: $82k

World#50,051 / 412k
🇵🇰Country#4,020 / 52.9k
Per project
$2k

$8.1k in the last 6 months

World#75,943 / 412k
🇵🇰Country#5,822 / 52.9k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇰Country#17,051 / 52.9k
Projects in all
39

Across 44 contracts

36% fixed64% hourly
World#77,390 / 412k
🇵🇰Country#12,431 / 52.9k

Earnings, last 30 days

$82.2k+$2.9k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$78k$80k$82k$84kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: #1 in 1 skill of 19

Rarest: top 1% in LiveAgent, of 87. Ranked by MRR among everyone on Upwork with the skill.

  1. 1LiveAgent87 freelancers · 🇵🇰 #1Top 1%
  2. 3Service Level Agreement74 freelancers · 🇵🇰 #1Top 4%
  3. #41Customer Care2,153 freelancers · 🇵🇰 #7Top 2%
  4. #44BPO Call Center1,567 freelancers · 🇵🇰 #5Top 3%
  5. #50Freshdesk1,321 freelancers · 🇵🇰 #5Top 4%
  6. #51Ecommerce Support1,624 freelancers · 🇵🇰 #8Top 3%
  7. #71Customer Onboarding1,245 freelancers · 🇵🇰 #8Top 6%
  8. #78Gorgias1,588 freelancers · 🇵🇰 #7Top 5%