Ayra P.

I’m Ayra Pimentel, a Virtual Assistant who brings both flexibility and dedication to the table. I’m open to full-time or part-time work and committed to delivering efficient, organized, and result-driven support to help your business grow. Over the past year, I’ve handled a dynamic range of tasks, including customer service, dispute resolution, social media engagement, and backend support using tools like Shopify, PayPal, and Excel. I'm passionate about helping brands stay on track and making day-to-day operations smoother. Work Experience: Customer Support & Dispute Specialist – Merlink (2024–Present) Resolved high volumes of disputes on Affirm and PayPal platforms, and helped recover lost revenue. Praised for accuracy and strong win rate. Social Media Assistant – Vortex HairCare (2024–Present) Managed comment moderation, built engagement strategies for Instagram and Facebook ads, and helped boost conversions through audience interaction. Admin VA – Shopify Brand (2024) Created draft orders, managed returns, tracked customer issues via spreadsheets, and supported order fulfillment workflows. Key Skills: Shopify Admin & Draft Orders Dispute Management (PayPal, Affirm,Merlink, Shopify) Facebook/Instagram Engagement Google Sheets & Excel Tracking Email Support (Gmail/Outlook) Organized, dependable, and client-focused Let’s collaborate and bring value to your team through structure, speed, and genuine support.