Daniel S.

Cybersecurity-focused Tier 2 Technical Support Engineer with hands-on experience in cloud environments, specializing in threat detection, incident response, and system hardening across Windows-based infrastructures. I handle advanced troubleshooting involving malware remediation, email security, access control, and network vulnerabilities, ensuring secure and stable client environments. I’m experienced in analyzing alerts, investigating suspicious activity, and implementing corrective actions while maintaining detailed documentation and communication with stakeholders. I regularly work with industry-standard tools and platforms including N-central, SentinelOne, ConnectWise, IT Glue, Active Directory, Microsoft Exchange, Citrix/VDI, VPNs, and enterprise firewall solutions such as Cisco, WatchGuard, SonicWall, Fortinet, and Palo Alto. I bring a proactive, security-first mindset to every project, focusing on minimizing risk, improving system resilience, and delivering fast, reliable technical support in high-demand environments.