Isaac G.

Bilingual IT Support & Automation Developer

I'm a bilingual IT Support Specialist, Duda Web Designer, and Automation & AI Developer fluent in English and French. With an IBM certification in IT Support and a knack for leveraging modern tools, I deliver honest, reliable, and high-quality services tailored to your business needs. What I Offer Technical Support - Expertise in providing T1 and T2 technical support through email, ticketing systems (FrontApp,ServiceNow, Zendesk, FreshDesk), and live chat—in both English and French. - Deep familiarity with web hosting, Amazon Web Services troubleshooting, and proficiency across desktop and mobile operating systems (Ubuntu, Windows, iOS, Android). Web Development - Expert in crafting clean, functional websites using Duda. - Advanced development capabilities using AI tools like Cursor, Windsurf, and the Agno Framework to build custom, intelligent web applications and AI Agents. Automation & AI Solutions - Specialization in workflow automation using Zapier and n8n to streamline operations, reduce manual effort, and boost productivity. - Experience designing automation for tasks like data integration, task management, and customer support workflows. Why Work With Me? - Reliability: I prioritize efficient, high-quality results and meeting deadlines. - Innovation: Constantly adopting the latest in AI and automation to deliver modern, forward-thinking solutions. - Client-Focused: My aim is to understand and exceed client expectations, ensuring satisfaction at every step. Let’s collaborate to bring your project to life—boosting efficiency, integrating AI, and delivering expert technical support from both angles: automation and design.