Katrin Melani C.

I’m a Customer Service, Administrative, and Quality Assurance professional with 9+ years of experience and 4+ years working remotely. I help businesses stay organized, improve customer experience, and keep day-to-day operations running smoothly. My experience includes: • Customer service via phone, chat, and email • Administrative support, data entry, and documentation • Calendar and appointment management • CRM updates and customer record management • Excel reports, trackers, and performance monitoring • Quality assurance, call auditing, and compliance • Process improvement and SOP/workflow support • Customer follow-ups and issue resolution • Training and supporting new team members • Investigation and detailed reporting • Basic Canva, social media, and content support In my current QA role, I handle 30–40+ audits weekly across multiple healthcare programs, maintain reports and trackers, identify process gaps, and provide actionable feedback to improve performance and compliance. I’m highly organized, detail-oriented, proactive, and comfortable working independently. I’m also confident learning new systems and using tools such as Microsoft Office, Google Workspace, CRM platforms, Five9, Teams, Zoom, and AI tools like ChatGPT. I’m particularly interested in supporting Australian businesses that need a reliable remote team member for administration, customer service, virtual assistance, or operations support. If you need someone who can take ownership, communicate clearly, stay on top of details, and genuinely help make your business run more efficiently, I’d love to work with you.